Terms & Conditions
Article 1 Website
1.0 By agreeing to these Terms & Conditions, customers represent that they are at least 18 years of age. If they are not yet 18 years old, then they will be deemed to have obtained consent from parent or guardian to provide data and to use our services.
1.1 Customers may not use Greenara products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
1.2 Customers must not transmit any worms or viruses or any code of a destructive nature.
1.3 A breach or violation of any of the Terms & Conditions will result in an immediate termination of your Services.
Article 2 Customer Account
2.0 Customers are not required to create an account to make a transaction, but it is advised that they do for easier checkout process. When creating an account, customers will be required to fill in a personal information database (refer to clause 2.3 for more information). By creating an account, customers agree that the information given is accurate and are up to date. Customers are also responsible for all the activities made in this account.
2.0.1 Personal information we collect: When you visit Greenara, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the installed cookies on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products you view, what websites or search terms referred you to the Site, and how you interact with the Site. We refer to this automatically-collected information as “Device Information.” Moreover, we might collect the personal data you provide to us (including but not limited to Name, Surname, Address, contact details, payment information, etc.) during registration to be able to fulfill the agreement.
2.1 Greenara has the right to terminate customer accounts, if according to Greenara, the customers commit violations against our Terms & Services.
2.2 Customers are also responsible for the privacy of their account’s password to access Greenara’s website. If you know your account and password are used illegally and security was compromised, please contact the Greenara Team directly at firstname.lastname@example.org
2.3.1 We may process only minimal user data, only as much as it is absolutely necessary to maintain the website and the running of Greenara.
2.3.2 You can visit the website without telling us who you are or revealing any information, by which someone could identify you as a specific, identifiable individual. If, however, you wish to make a purchase, or receive our newsletter, or provide other details by filling a form, your personal information will be needed in order for you to enjoy the benefits provided by Greenara.
2.3.3 Legal disclosure: We will disclose any information we collect, use or receive only if required or permitted by law, such as to comply with a subpoena or similar legal process, and when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.
Article 3 Purchase Orders
3.0 The availability and details of all products that are stated across the Greenara platform are subject to change over time without prior notice. It is the customer’s responsibility to take note of the details with regards to any product of interest before following through with an order.
3.1 Each customer is required to complete their payment in full for every order placed.
3.2 Customers have the right to receive the items according to what was ordered and paid for in advance at the time of checkout.
3.3 Modification by notice: Once your order is processed and paid for, you will no longer be able to modify your order. It is the customer’s responsibility to review the items ordered before checkout.
3.4 Greenara conducts a tight screening process to ensure that the products that are supplied meet the Acceptance Criteria set by the Greenara team. Customers must take into consideration that the effects of a product may be different for different people depending on factors such as (but not limited to) age, lifestyle, genetics, and pre-existing medical conditions and history. With that said, Greenara will not take responsibility for the side effects that customers might experience if any complications arise. It is expected that customers will have already reviewed the details of their chosen product as stated by Greenara, and have acted based on their best judgment with regards to their compatibility with the chosen products when placing an order.
3.5 Cancellation: All transactions that have been paid for cannot be cancelled.
3.6 Exchange: Customers may request an exchange of the same product by contacting Greenara via Email/WhatsApp with the following information:
(a) Order ID
(b) Full Name
(c) Contact Details
(d) Reason for Exchange
(e) Proof of Reason
3.6.1 The conditions for such a request to be granted are as follows:
(a) The item sent does not align with what is promised by Greenara.
(b) The item is damaged.
(c) The item must be untampered with.
(d) The item is not a consumable product.
Please provide a visual unpacking documentation (i.e. in a video format) for the conditions above upon product arrival. In such a case, Greenara will proceed to process the exchange.
3.6.2 Once the package is received, the product will be analyzed by Greenara for consideration before confirming the customer’s eligibility for an exchange process.
3.6.3 In the case that an exchange is granted, the cost of delivery will be handled by the customer.
3.6.4 Greenara has the right to reject exchange requests that do not meet any conditions stated under subclause 3.6.1.
3.7 Refunds of products are not allowed. Customers will only be able to exchange products with the same item when conditions meet the requirements under subclause 3.6.1.
3.8.1 Payment: Customers are required to complete payment for their gift purchases (along with the gift box) in full during checkout to receive an order confirmation by Greenara.
3.8.2 Only products displayed in the Gifts page are considered as gift items. Customers are advised to consult with the Greenara team via WhatsApp for their Gift orders if unclear or uncertain.
Please note that customers will not be able to modify the quantity of an item after the order has been processed and paid for. It is the customer’s responsibility to review the items ordered before checkout.
Article 4 Pricing
4.0 Prices stated in the website are fixed price and non-negotiable.
4.1 With transactions made through the website, customers agree to pay the products with the price stated in the checkout page which includes product price, delivery fee, and other costs.
4.2 By choosing a payment method that involves a financial institution (e.g. bank transfer, credit card, e-money, etc), customers agree to give Greenara consent to share your personal information to the financial institution involved in order to process and complete the transaction.
4.3 This website currently only serves transactions in Indonesian Rupiah (Rp).
Article 5 Transactions & Payment
5.0 The payment method that Greenara accepts are by Bank Transfer, Qris & Credt Card.
5.1 Stock(s) for product items are not reserved until and unless payment for those orders are paid in full by the customer and confirmed by Greenara.
5.2 By making a transaction, customers agree to the accuracy of their billing and account information.
5.2.1 Customers agree to provide current, complete and accurate purchase and account information for all purchases made at our store.
5.2.2 Customers agree to promptly update their account and other information, including their shipping address, email address and credit card numbers and expiration dates, so that we can complete their transactions and contact them as needed.
Article 6 Delivery
6.0 Confirmation: Deliveries will be conducted after orders are processed and payment is confirmed.
6.0.1 Customers will receive an email notification that will state their order confirmation along with an estimated delivery time frame and delivery tracking number.
6.1 Duration: Allow for 2 working days for order processing. Delivery time will differ depending on the appointed location for that order.
6.2 Location: Deliveries are limited to areas that are within the range of the appointed expeditionary service.
6.2.1 The expeditionary service that Greenara uses is SiCepat, Lalamove & Internal Courier.
6.3 Fee: The cost of delivery is dependent on the location appointed for that order which is to be handled by the customer except in the case of an exchange request that meets the conditions stated under subclause 3.6.1.
6.4 In the case where deliveries do not arrive within the estimated timeframe given to the customer, do reach out to Greenara via Email/WhatsApp for assistance.
Article 7 Customer Service
7.1 Contact hours are available from Mondays to Saturday from 09.00 to 17.00 (WIB). Any queries sent outside of operating hours or on public holidays will be responded to on the following working day.
Article 8 Third-Party Services
8.0 Certain content, products and services available via our Service may include materials from third-parties.
8.1 Certain third-party services providers, such as but not limited to financial institutions and payment transaction processors, have their own privacy policies regarding the information we are required to provide them for customer’s purchase-related transactions. Greenara recommends that customers read their Terms & Conditions regarding the information Greenara is required to provide them for customer’s purchase-related transactions.
8.2 Third-party links on this site may direct you to third-party websites that are not affiliated with Greenara. Greenara is not responsible for examining or evaluating the content or accuracy and Greenara does not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.
8.3 Once customers leave Greenara's website or are redirected to a third-party website, customers are no longer governed by Greenara's Terms and Conditions.
Article 9 Prohibited Use
9.0 Customers are prohibited from using the site or its content:
9.0.1 for any unlawful purpose
9.0.2 to solicit others to perform or participate in any unlawful acts
9.0.3 to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances
9.0.4 to infringe upon or violate our intellectual property rights or the intellectual property rights of others
9.0.5 to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability
9.0.6 to submit false or misleading information
9.0.7 to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet
9.0.8 to collect or track the personal information of others
9.0.9 to spam, phish, pharm, pretext, spider, crawl, or scrape
9.0.10 for any obscene or immoral purpose
9.0.11 to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.
Article 10 User Comments & Feedbacks
10.0 Greenara will have the right to edit or remove content that we determine in our sole discretion are unlawful, offensive, racist, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms & Conditions.
10.1 Customers agree that their comments will not violate any right of any third-party, including copyright, trademark, privacy, personality, or other personal or proprietary rights. Customers further agree that their comments will not contain libelous or otherwise unlawful, abusive, or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. Customers may not use a false e-mail address, pretend to be someone other than themselves, or otherwise mislead us or third-parties as to the origin of any comments. Customers are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by customers or any third-party.
10.2 Any comments that violate Greenara’s Terms & Services can be reported directly to email@example.com for the Greenara team to review.
Article 11 Changes to Terms & Conditions
11.0 Customers can review the most current version of the Terms & Conditions at any time on this page
11.1 We reserve the right, at our sole discretion, to update, change or replace any part of these Terms & Conditions by posting updates and changes to our website without notice. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.